careers at bridestory

photography by: Venema Pictures

Customer Support, Parentstory

Developer & Programmer

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location
Jakarta
Responsible for managing customer satisfaction aspects and partner’s support throughout the Parentstory platform mechanism.

Area of responsibility:
Customer Satisfaction 
  • Report or escalate every technical issue with some internal coordination among the teams. 
  • Actively maintain customer satisfaction's goal through less than 24 hours response to the problems and a shifting role over the weekend. Please be informed that operational hours for customer support is: Mon-Sun, 09.00-18.00 Jakarta Time, with shifting and mobile-working system in the weekend 
  • Manage all correspondences from every customer care channel (E-mail, Whatsapp, Phone call, Live chat) 
  • Daily report to the supervisor concerning the progress of an issue coming from internal and external 

Partner’s Support 
  • Communicate with partners in terms of any updates of their activities/ courses in Parentstory 
  • Bridging a communication to partners for any miscommunication (including problem-solving) or demands coming from parents 

Requirements: 
Education 
Minimum S1 in a business or social major 

Experience 
  • Preferably min. 1-year working experience in a human-dealing related work 
  • Experienced working in a team/a group for more than 3 months (whether in your university or extracurricular or work) 
  • Experienced working as part-time or full-time customer service or any related role in an online platform (e-commerce company) for more than 6 months. If you were a 3-6 months intern in the related field, you are welcomed to apply) 

Knowledge and skills 
  • Confident when speaking with people and dealing with their concerns, inc. able to present a persuasive manner 
  • Understanding in e-mail writing’s manner 

Other specific requirements 
  • Comfortable with any new challenges that might be given by the company or direct supervisor 
  • Willing to work or to adapt in a flexible (mobile-working environment) especially in the weekend