careers at bridestory

photography by: Venema Pictures

CUSTOMER CARE

Developer & Programmer

Apply for this position
location
Jakarta
Responsibilities:

  • To report or escalate technical issues coordinated with other divisions 
  • To ensure customer satisfaction in specific tasks given by supervisor or company in general 
  • To manage all correspondences from various channels (email, Whatsapp text, phone call, chat, etc) 
  • To educate customers about Bridestory products and its features, inc. assist them technically in step-by-step throughout Bridestory platform 
  • To schedule an appointment or/and visit to customers when it comes to higher level of problem/ issue. 


Requirements: 

  • Good communication skills (both verbal and non-verbal) 
  • Good English and Indonesian skills (both spoken and written) 
  • Attention to details 
  • Able to present a persuasive manner 
  • Open minded and confident 
  • Multitasking-person 
  • Love challenge (able to work under pressure) 
  • Good analytical skill 
  • Dynamic and creative personality 
  • Good team worker 
  • Preferably min. 1 year experience, but fresh graduate is welcomed to apply 
  • Preferably Bachelor degree in communication or related fields  


Benefits : 

  • Premium Health Care for Inpatient and Outpatient for yourself and direct family members (husband/wife/kids) 
  • Free office parking 
  • BPJS Ketenagakerjaan, company absorbs both employee and employer contribution 
  • Tax (PPH 21)